Refund and Return Policy

Effective July 10, 2026. Pink Kiwi serves business buyers. Because products may be sterile, lot-controlled, temperature-sensitive, or subject to supplier restrictions, every return requires prior authorization.

You may request cancellation before the supplier accepts or begins processing an order. After acceptance, cancellation is not guaranteed and may be subject to non-recoverable shipping, handling, or supplier charges disclosed to you.

Inspect every delivery promptly. Report an incorrect, damaged, short-shipped, compromised, or missing order within two business days of delivery through your account or at support@pinkkiwi.co. Keep the packaging, shipping label, lot information, and photographs needed to investigate the claim.

Opened, used, expired, improperly stored, temperature-compromised after delivery, or specially ordered products are not returnable unless they arrived defective or the supplier shipped the wrong item. Sending a product back without authorization may make it ineligible for credit.

Approved refunds are issued to the original payment method. Processing normally takes five to ten business days after approval, although the buyer's bank may require additional time. Shipping charges are refunded only when the supplier or Pink Kiwi caused the error or applicable law requires it.

Supplier-specific terms may be stricter for certain professional products and will be shown before purchase. Nothing in this policy limits rights that cannot lawfully be waived.